Policies

1. ORDERING POLICY

  • Orders may be placed via [phone or in-person].

  • Minimum order requirements:

  • Quotes are valid for [X] days from the date issued. Pricing is subject to change without notice.

  • Custom orders require a [X]% non-refundable deposit and cannot be canceled once processing begins.

2. PAYMENT POLICY

  • We accept [cash, credit/debit cards, checks, wire transfers].

  • Payment terms: [Due on receipt / Net 30 / Net 60].

  • Late payments are subject to a [X]% fee per month.

  • Returned checks will incur a [$X] fee.

3. DELIVERY POLICY

  • Delivery is available to [list service areas]. Fees apply based on distance and order size.

  • Estimated delivery time: [X] business days from order confirmation.

  • Customers must provide proper unloading equipment and personnel. The supplier is not responsible for unloading.

  • The customer must inspect the order upon arrival. Any discrepancies must be reported within [X] hours.

  • The supplier is not responsible for damage occurring after delivery.

4. RETURNS & REFUNDS

  • Returns are accepted within [X] days of purchase if materials are unused and in original condition.

  • A restocking fee of [X]% applies to all returns.

  • Custom orders, special cuts, and clearance items are non-refundable.

  • Refunds will be issued via the original payment method within [X] business days.

5. WARRANTY & LIABILITY

  • We guarantee the quality of our materials but do not cover damages caused by improper handling, installation, or external factors.

  • Claims for defective products must be submitted within [X] days of delivery.

  • The supplier is not responsible for site preparation, installation errors, or damage caused by third-party contractors.

6. SAFETY & ENVIRONMENTAL POLICY

  • Customers picking up materials must use appropriate vehicles and safety equipment.

  • Proper handling and storage guidelines are available upon request.

  • We prioritize sustainable sourcing and encourage responsible recycling of excess materials.

7. PRIVACY POLICY

  • Customer information is kept confidential and used solely for order processing and communication.

  • Marketing communications will only be sent with customer consent.